CUSTOMER AGREEMENT

This Customer Agreement (the “Agreement”) is entered into between the customer (hereinafter referred to as the “Customer”) and PraiseVox LLC (hereinafter referred to as the “Provider”). This Agreement outlines the terms and conditions governing the purchase and use of digital singing resources, including but not limited to vocal warm-ups, ChatGPT prompts, and other digital singing tools available via the Kajabi platform.

1. DIGITAL PRODUCTS & SERVICES

The Provider agrees to deliver digital singing resources to the Customer as described in the product listings on the Provider’s website. The Customer acknowledges that the Provider is the sole entity responsible for the development, distribution, and content of these digital products.

2. PAYMENT & NON-REFUNDABLE POLICY

The Customer agrees to pay the fees specified for the selected digital product(s). All payments are final and non-refundable due to the nature of digital goods, which provide immediate access upon purchase. By completing the transaction, the Customer acknowledges and agrees that they will not be eligible for any refunds, exchanges, or credits.

3. INTELLECTUAL PROPERTY

The Customer acknowledges that all digital materials, including but not limited to MP3 files, PDFs, video lessons, and other downloadable content, remain the intellectual property of the Provider. The Customer is granted a limited, non-exclusive, non-transferable license for personal use only. The Customer may not:

 • Reproduce, distribute, or sell the digital products.

 • Share access to purchased content with others.

 • Modify or create derivative works based on the Provider’s materials.

Any unauthorized use or distribution of the Provider’s intellectual property will result in legal action.

4. DISCLAIMER & LIMITATION OF LIABILITY

a. The Provider makes no guarantees regarding specific vocal or artistic results from the use of digital products. Outcomes will vary based on individual effort, practice, and personal factors.

b. The Provider disclaims any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose.

c. Under no circumstances shall the Provider be liable for any indirect, consequential, incidental, or punitive damages arising from the use of purchased digital products.

5. TECHNICAL SUPPORT & ACCESS ISSUES

The Customer is responsible for ensuring they have the necessary technology (internet access, appropriate software, and storage space) to use the digital products.

 • In the rare event of technical difficulties preventing access to a purchased product, the Customer must contact the Provider within 48 hours of purchase for assistance.

 • The Provider will make reasonable efforts to resolve access issues but does not guarantee compatibility with all devices or software.

6. CONFIDENTIALITY

Both the Provider and the Customer agree to maintain the confidentiality of any private or proprietary information exchanged during the transaction process.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Florida, without regard to its conflict of law principles.

8. ENTIRE AGREEMENT

This Agreement represents the entire understanding between the Customer and the Provider regarding the purchase and use of digital products. It supersedes all prior agreements, communications, and representations, whether written or oral.

By completing a purchase, the Customer acknowledges and agrees to the terms of this Agreement.

This agreement protects your business while clearly setting expectations for customers regarding non-refundable purchases, intellectual property rights, and technical support. Let me know if you’d like any adjustments!